Own the Inbox.

Email Marketing & Automation Agency

Woman in a red top lowering her sunglasses

Email Marketing

Email is the one channel you own outright. We build the flows and campaigns that turn traffic you’ve already paid for into repeat revenue, 24/7. You paid for that click. Then you let it walk. Most brands pour budget into ads, then let visitors leave with no way back. No welcome series. No cart recovery. One newsletter a month, when someone remembers. Your list keeps growing, but sales from email don’t. Your flows were set up years ago and nobody has checked them since. Every send goes to everyone, and your open rates keep sliding.

Diagnose first. Then send.

AUDIT

We review your platform, list, flows, past campaigns and attribution. You get a clear picture of what’s working and what’s leaking.

PLAN

A flow map and a 90-day campaign calendar, tied to your sales targets.

BUILD

We design, write, build and test every email, then switch on the automations and segments.

OPTIMISE

Monthly A/B tests on subject lines, offers and send times, with reporting in dollars.

AutomationWelcome
  1. Subscribes
  2. Wait 2 days
  3. Purchased? NO
  4. Wait 3 days
  5. $ Purchase
FLOW 1

Welcome

Turn a new subscriber into a first-time buyer while you have their attention.

FLOW 2

Abandoned Cart

Bring back shoppers who reached checkout and stopped.

AutomationAbandoned Cart
  1. Adds to cart
  2. Wait 1 hour
  3. Purchased? NO
  4. Wait 1 day
  5. SMS reminder
  6. $ Purchase
AutomationBrowse Abandon
  1. Views product
  2. Wait 2 hours
  3. Clicked? YES
  4. $ Purchase
FLOW 3

Browse Abandon

Follow up on the products people viewed but didn’t add.

FLOW 4

Post-Purchase

Thank, onboard, cross-sell and ask for the review.

AutomationPost-Purchase
  1. Purchases
  2. Wait 5 days
  3. Wait 10 days
AutomationWin-Back
  1. No purchase in 90 days
  2. Wait 4 days
  3. Opened? NO
  4. $ Purchase
FLOW 5

Win-Back

Re-engage lapsed customers before they forget you.

Everything email.
Under one roof.

Strategy, design, copy, automation and reporting from one team that also runs your paid media.

Email strategy: we map your customer journey, find where revenue is leaking and plan the flows and campaigns to fix it. Automation flows: welcome, abandoned cart, post-purchase and win-back. Set up once, earning every day. Campaign design: on-brand, mobile-first emails, designed and written to get opened, read and clicked. Segmentation: the right message to the right person, based on what they’ve bought, browsed and opened. List growth: pop-ups, lead magnets and sign-up journeys that grow a list of people who want to hear from you. Deliverability & reporting: clean lists, a healthy sender reputation and reports in revenue, not just open rates.

Creative that performs. Proven by revenue.

Connected to your ads: what works in your paid media shapes your emails, and your email data sharpens your targeting. Made in-house: our designers and copywriters build every email. No templates with your logo swapped in. Reported in dollars: you’ll see what email made this month, not just how many people opened it.

150+ brands grown across Australia. 31% higher top-line revenue growth for clients who run DECODED. 1 team: strategy, design, copy and paid media under one roof.

EMAIL MARKETING FAQ'S

HERE'S SOME OF THE QUESTIONS AND ANSWERS THAT OUR CLIENTS WANT TO KNOW

It depends on your business. Ecommerce brands usually get the most from Klaviyo, and service and B2B brands often suit HubSpot. We’ll recommend the right fit in your audit and handle the move if you need one.

Yes. Most of the time we improve what you’ve got before suggesting a change. We only recommend switching when it will clearly pay for itself.

Automated flows usually start earning soon after they go live, because they catch customers who are already interested. Campaigns and list growth build over the first 90 days as we test and learn.

Yes. Strategy, copywriting, design, build and testing are all done in-house by the same team.

Most brands do well with one to three campaigns a week alongside their automated flows. We test frequency against your unsubscribe and revenue data to find your number.

Yes. We build sign-up pop-ups, lead magnets and paid social lead campaigns that add engaged subscribers, not just more addresses.